Fido creative handles returns and processes refunds in accordance with Australian Consumer Protection legislation.


It is important to us that you are satisfied with your purchase of our products. If you are not satisfied with the quality, an item may be returned for a refund or replacement within 30 days of the date purchase.


All our products are custom made to order especially for your pup therefor may only be returned for a refund if it contains a manufacturing defect. We do not accept returns for change of mind or incorrect sizing. It is important you measure your dogs neck prior to selecting a size.


To be eligible for a refund an item must be unused, in the same condition in which you received it.


To return an item for a refund, please email with the following information:


  • Your email address

  • Invoice number and date of purchase

  • Name of product purchased

  • Reason for returning the product


We will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product.


All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser.