FAQ

SHIPPING & DELIVERY

We ship all orders within 3-5 working days from the date of order via Australia post from Brisbane.

Free standard shipping times

  • Metro locations 2-4 business days

  • Metro & country locations 3-5 business days

  • Country locations 3-6 business days

For orders going via express post allow approx 1-2 days for delivery on top of production time.

Note shipments going to remote destinations may take longer.

If you are in need of an urgent delivery before the above time frames please contact us prior to placing your order confirming the date required.

TRACKING YOUR ORDER

Tracking details will be emailed to you once your order has been shipped.

RETURNS

Fido creative handles returns and processes refunds in accordance with Australian Consumer Protection legislation.

 

It is important to us that you are satisfied with your purchase of our products. If you are not satisfied with the quality, an item may be returned for a refund or replacement within 30 days of the date purchase.

 

All our products are custom made to order especially for your pup therefor may only be returned for a refund if it contains a manufacturing defect. We do not accept returns for change of mind or incorrect sizing. It is important you measure your dogs neck prior to selecting a size.

 

To be eligible for a refund an item must be unused, in the same condition in which you received it.

 

To return an item for a refund, please email sales@fidocreative.com.au with the following information:

 

  • Your email address

  • Invoice number and date of purchase

  • Name of product purchased

  • Reason for returning the product

 

We will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product.

 

All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser.

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© 2019 Fido Creative

sales@fidocreative.com.au